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Glossary
Import declaration accepted
cleared · released by customs
The point at which customs accepts the import declaration and the goods may enter the country. Duty and VAT are fixed here, and clearance is effectively complete.
Customs has finished. What remains is taking the goods out of the warehouse and handing them to a courier.
If clearance is accepted but delivery has not begun, that is usually where the shipment is. It takes about a day, and the parcel only appears in the courier's own tracking once they have received and scanned it.
Where duty and VAT are payable, acceptance follows confirmation of payment.
Where is your shipment now?
Enter a waybill number, an order number or an HBL number — customs and delivery are shown together.
Shipment & Order TrackingOther terms
- Waybill
- Personal customs clearance code (PCCC)
- List clearance
- HBL (House Bill of Lading)
- MBL (Master Bill of Lading)
- Customs clearance
- Express cargo
- Bonded area
- Duty and VAT
- Customs exchange rate
If tracking fails or clearance stalls
If the number still shows nothing, or progress has been stuck for a while, contact us. Tell us the waybill or order number and we will check it quickly.
Phone
02-6416-8851
Hours
09:00~18:00