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Why is clearance taking so long?

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Usually the shipment was selected for inspection, more documentation is needed for the item, or the personal clearance code does not match. Peak season volume can add delay as well.

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If tracking fails or clearance stalls

If the number still shows nothing, or progress has been stuck for a while, contact us. Tell us the waybill or order number and we will check it quickly.

Phone 02-6416-8851 Hours 09:00~18:00
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