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My personal customs clearance code is blocking clearance.

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Clearance stops if the name, date of birth or phone number differs from what is registered with Korea Customs. Check your details on the customs service page, renew them if anything changed, and let the seller or us know.

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If tracking fails or clearance stalls

If the number still shows nothing, or progress has been stuck for a while, contact us. Tell us the waybill or order number and we will check it quickly.

Phone 02-6416-8851 Hours 09:00~18:00
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